This guide walks through a complete payment from the customer placing an order to the funds arriving in your wallet. Understanding the flow helps you configure AshePay correctly and troubleshoot issues if they come up.

Step 1 - Customer selects "Pay with Crypto" at checkout

AshePay adds a payment option to your WooCommerce checkout alongside your existing methods (card, PayPal, etc.). The customer selects it and sees a chain/token selector.

[IMAGE: WooCommerce checkout page with the "Pay with Crypto" option selected, showing a grid of blockchain options (Ethereum, Solana, BNB, etc.) with token chips below it]

On the free version, no chain selector is shown - the customer pays directly on whichever chain you have enabled. On Pro, the customer picks their preferred chain and token before placing the order.

The exact crypto amount is calculated in real time using live Binance prices. A unique small decimal offset is added (e.g. 0.033827 ETH instead of 0.03380) so that if two customers pay to the same wallet at the same time, each payment is still uniquely matched to the correct order.

Step 2 - Order is placed and the customer gets a "Pay Now" email

When the customer clicks "Place Order," WooCommerce creates the order with status On-Hold and AshePay immediately sends a payment instructions email.

[IMAGE: Email client showing the AshePay payment instructions email with a large purple "Pay Now →" button at the top, followed by a table showing the chain, token, wallet address, exact amount, and expiry deadline]

The email includes a prominent Pay Now → button that links directly to the payment page - no copy-pasting a URL from the body of the email.

Step 3 - Customer is on the payment page

The payment page shows everything the customer needs to send the payment:

A QR code for mobile wallet apps
The exact wallet address with a one-click copy button
The exact crypto amount with a copy button
A countdown timer showing how long they have left

[IMAGE: Payment page showing a QR code on the left, wallet address with copy button, exact amount in ETH with copy button, and a countdown timer showing "27:43 remaining"]

Most wallet apps can scan the QR code and pre-fill both the address and amount automatically.

Step 4 - AshePay detects the transaction

Every minute, WordPress's built-in cron runs AshePay's blockchain scanner. It checks your wallet address for incoming transactions that match the expected amount (within ±0.5% tolerance).

The moment a matching transaction is detected, three things happen:

The payment page updates live - the customer sees a "Payment Detected" confirmation without refreshing
The order status changes to reflect the detection
The pending badge in your WordPress admin bar drops by one

Step 5 - Confirmations reached, order completes

AshePay waits for the configured number of on-chain confirmations. Once reached, the order automatically moves to Processing and your customer receives a confirmation email.

[IMAGE: WooCommerce order detail page showing the order timeline - "On Hold → Payment Detected → Processing" - with timestamps for each transition and a transaction hash visible in the order notes]

The funds are already in your wallet at this point. There is nothing to withdraw or claim - the blockchain sent them directly to your address the moment the customer's transaction was broadcast.

What if the cron does not run? AshePay monitors its own cron health. If WP-Cron has not run in over 5 minutes, a notice appears in your admin dashboard so you can investigate. On very low-traffic sites, WP-Cron only fires when someone visits the site - see the Troubleshooting guide for how to set up a reliable cron if needed.

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