Email Notifications

AshePay sends four emails automatically — three to the customer and one to the store admin. All of them are standard WooCommerce emails, which means you can customize their subject lines, headings, and content from WooCommerce → Settings → Emails.

The four emails

1. Payment Instructions (customer)

When it fires: Immediately after the customer places an order and chooses crypto payment.

Default subject: Your crypto payment instructions for order #{order_number}

This is the most important email. It includes:

• A large Pay Now → button that links directly to the payment page
• The chain and token the customer selected
• The exact wallet address and exact amount to send
• The payment expiry deadline

2. Payment Detected (customer)

When it fires: When AshePay's blockchain scanner detects an incoming transaction matching the expected amount.

Default subject: We found your payment for order #{order_number}

This email reassures the customer their payment was seen on the blockchain. It includes the transaction hash so they can verify it themselves.

3. Payment Confirmed (customer)

When it fires: When the transaction reaches the required number of on-chain confirmations and the WooCommerce order is marked as Processing.

Default subject: Your payment for order #{order_number} is confirmed!

This is the customer's receipt — the payment is fully confirmed and the order is being processed. This replaces the standard WooCommerce "order processing" email for crypto orders.

4. New Crypto Order (admin)

When it fires: At the same time as the Payment Instructions email — when a new crypto order is placed.

Default subject: [{site_title}] New crypto order #{order_number} from {first_name} {last_name}

This goes to your admin email address (configured in WooCommerce → Settings → Emails → New Crypto Order → Recipient(s)). It includes the order summary and the expected crypto payment details so you know a payment is incoming.

Customizing email content

To change the subject line, heading, or recipient of any AshePay email:

1. Go to WooCommerce → Settings → Emails
2. Find the AshePay email you want to customize (they are listed alongside all other WooCommerce emails)
3. Click Manage
4. Edit the subject, heading, and any additional settings
5. Click Save changes